Prance AI Terms of Service (For Corporate Customers)

Prance Holdings Co., Ltd.

Last Updated: July 1, 2025

This English translation is provided for convenience only. In the event of any discrepancy, the Japanese version shall prevail.

1 General Provisions

1.1 Purpose

These Terms constitute an agreement between (i) the representative of a contracting corporation (the “Customer”) (the “Representative”) and (ii) Prance Holdings Co., Ltd. (address: 〒106-0031 4-14-23-108 Nishiazabu, Minato-ku, Tokyo; the “Company”), which provides the Prance service (the “Service”) to the Customer. Each time the Customer uses the Service, the Customer is deemed to have agreed to these Terms. The minimum unit of contract is a corporation, and the minimum unit of use is a facility.

1.2 Definitions

“Employees” means all persons belonging to the Customer.
“Users” means persons who are granted permission by the Customer to use the Service. Depending on the permissions granted by the Customer, Users are categorized as Administrators or End Users.
“Administrators” means Users who can use all administrative functions of the Service. Administrators have authority to enter into or terminate these Terms.
“End Users” means Users who can use some of the administrative permissions provided, or who can use the Service without having administrative permissions.
“Application Form” means the application form prescribed by the Company.
“Service Commencement Date” means the date on which provision of the Service begins.
“Domain” means an internet address required to use the Service.
“ID” means a unique string or an email address required to identify a User and use the Service. The email address registered as the Customer’s ID requires the Company’s approval, and User IDs are approved by the Customer.
“Password” means a combination of characters, numbers, and/or symbols determined by the Customer or a User as a secret to verify that the Customer or User matches the ID.
“Payment” means that the Customer pays the Company fees to use the Service.
“Monthly Plan” means a pricing scheme where the Company invoices the Customer monthly for usage in the previous month.
“Annual Plan” means a pricing scheme where the Customer commits to annual usage and the Company applies a certain discount rate, provided that invoices are issued monthly.
“Partner Services” means services or content provided by third-party partners of the Company. The Service may include Partner Services.
“Partner Companies” means third parties with whom the Company collaborates for promoting the Service and other sales activities.

2 Agreement

2.1 Formation of the Agreement

The agreement for the Service is formed when the Representative completes and submits the Application Form (whether paper-based or via a web form), signs and affixes a seal as required, agrees to these Terms, and the Company accepts the application (the “Agreement”). The Company deems that, when the Representative agrees to these Terms, the Customer’s Employees are also deemed to have agreed to these Terms. The date on which the Company accepts the application is deemed to be the date of formation of the Agreement.

However, the Company may refuse an application or, after the fact, terminate the Agreement if any of the following applies:

The Customer has previously lost eligibility under these Terms (unless the Company approves re-registration).
False information is stated, or required information is missing.
The Customer intends to use, or has used, the Service for illegal or wrongful purposes.
The Representative is a minor, adult ward, person under curatorship, or person under assistance and has not obtained necessary consent from a legal representative, guardian, curator, or assistant.
The Customer has been subject to measures under “Usage Restrictions.”
The Customer applied in violation of applicable laws or these Terms.
Any other case where the Company deems acceptance inappropriate.

The Company will notify the Representative when it accepts or withholds acceptance of the application. When the Company notifies the Representative that the Customer’s registration is complete, the Agreement is formed between the Customer and the Company, and the Customer and Users may use the Service in accordance with these Terms.

2.2 Service Commencement Date

The formal commencement of the Service will be determined based on discussions with the Customer.

2.3 Changes to the Agreement

The Customer may change the terms of the Agreement by completing and submitting an agreement change application form, signed and sealed as required. The Company will determine the effective date of such change considering the Customer’s desired date and the preparation period required for the Company to perform the change, and will notify the Customer. However, the Customer may not change the Agreement in a manner that reduces Service fees before the minimum usage period (if any) has elapsed. Unless the Customer submits an Agreement change, each agreement will automatically renew on the same conditions as these Terms.

2.4 Change of Customer Information

If the Customer’s name, trade name, Representative, address, or location changes, the Customer must promptly notify the Company in writing.

2.5 Minimum Usage Period

No minimum usage period is specified. Please refer to the Customer’s contract details.

2.6 Succession of Contractual Status

2.6.1 In the event of succession of contractual status relating to the Service due to inheritance, merger, or corporate split, the successor must notify the Company in the manner specified by the Company.

2.6.2 If there are two or more successors, one of them shall be designated and applied for as the Representative with respect to the Company. The same applies to any change of such designation.

2.6.3 Until the Company receives the application in the preceding paragraph, the Company will treat one of the successors as the Representative.

3 Termination of the Agreement, etc.

3.1 General Cancellation

Please refer to the Customer’s contract details.

3.2 Termination by the Company

If the Customer falls under any of the following, the Company may terminate all or part of the Agreement without liability to the Customer by giving one (1) month prior written notice:

If provisional attachment, provisional disposition, compulsory execution, petition for auction, delinquent disposition for public taxes, etc. occurs, or if a petition is filed for commencement of civil rehabilitation, bankruptcy, corporate reorganization, etc.
If the Customer resolves to discontinue business or dissolve, or receives a disposition from a public authority such as suspension of business or other disposition making continuation of business impossible.
If there is a reasonable reason to recognize that management has significantly deteriorated or is likely to deteriorate.
If it is found that false matters were stated in the application.
If the Company determines the Customer falls under prohibited acts set forth in 7.2.

3.3 Termination by the Customer

If the Company falls under any of the following, the Customer may terminate all or part of the Agreement without liability to the Company by giving one (1) month prior written notice:

If provisional attachment, provisional disposition, compulsory execution, petition for auction, delinquent disposition for public taxes, etc. occurs, or if a petition is filed for commencement of civil rehabilitation, bankruptcy, corporate reorganization, etc.
If the Company resolves to discontinue business or dissolve, or receives a disposition from a public authority such as suspension of business or other disposition making continuation of business impossible.

4 Changes, Suspension, and Discontinuation of the Service

4.1 Changes to the Service

The Company may add to or change part of the Service at its discretion. The Company does not guarantee that all functions and performance of the Service prior to such changes will be maintained. The Company shall not be liable for any damages or disadvantages incurred by the Customer due to any addition or change to the Service.

4.2 Temporary Suspension or Discontinuation

The Company may temporarily suspend or discontinue provision of the Service if any of the following applies:

When unavoidable due to maintenance or construction of the Company’s facilities.
When provision becomes difficult due to destruction or damage to all or part of the Company’s facilities as a result of natural disasters, incidents, or other emergencies.

When the Company suspends or discontinues the Service under the preceding paragraph, it will notify the Customer in advance; provided, however, that this does not apply in cases of urgent necessity. The Company shall not be liable for any damages incurred by the Customer due to the suspension or discontinuation.

4.3 Suspension of Provision

The Company may suspend provision of the Service if any of the following applies:

If it is found that false matters were stated in the application.
If the Company determines that normal provision is not possible due to significant load or failure caused to the system.
If the Company determines that provision to other customers is impeded.
If any prohibited act set forth in 7.2 is committed.
In addition to the above, if the Customer commits any act that violates these Terms and impedes or is likely to impede the Company’s operations or facilities.

4.3.1 Notice of Suspension

Please refer to the Customer’s contract details.

5 Fees

5.1 Fees and Payment

Please refer to the Customer’s contract details.

5.2 Usage Form, Fees, and Payment

Please refer to the Customer’s contract details.

6 Performance

6.1 Application Performance

The Company provides the Service with due consideration to improve the performance of the Service application (the “Application”) so that Users can use it with confidence. Performance depends on various factors, including the communication environment and bandwidth used to access the Application (which may vary during use). Even if the Customer or Users intend to prepare high-spec devices or communication environments, the Company does not provide any warranty regarding the usage environment when Users use the equipment.

7 General Terms

7.1 Prohibition of Assignment

For any reason, the Customer may not assign to any third party the right to receive provision of the Service.

7.2 Prohibited Acts

The following acts are prohibited:

Acts that violate laws, court judgments, decisions or orders, or legally binding administrative measures.
Acts that infringe or may infringe the Company’s or a third party’s intellectual property rights, such as copyrights and trademark rights.
Acts that may harm public order or morals.
Acts that are highly likely to lead to or be connected to crimes such as fraud and illegal trading of bank accounts or mobile phones.
Impersonating the Company or a third party, or intentionally disseminating false information.
Acts of investigating source code or mechanisms of software or hardware related to the Service, reverse engineering, decompiling, disassembling, copying, adapting, modifying, etc.; acts that interfere with servers or communications equipment; unauthorized access; transmitting harmful computer programs such as viruses or leaving them in a state receivable by third parties.
Acts of resale to third parties.
Using software licenses provided with the Service in environments other than the Service, or using them in excess of contracted quantities.
Providing benefits to or otherwise cooperating with anti-social forces.
Assisting or facilitating any of the foregoing.
Any other act the Company deems inappropriate.

If the Company determines that the Customer is engaging in any prohibited act listed above, in addition to measures under the Service suspension provisions, the Company may charge the Customer for costs incurred in relation to the Customer’s violation as set forth in 7.3.

7.3 Damages

If the Customer or the Company violates obligations under these Terms, the breaching party shall be liable to compensate the other party for damages.

7.4 Deletion of Information

7.4.1 If the Company determines that the Customer has engaged in any act falling under the items of 7.2, the Company may, without demand or notice, delete all electronic records related to the Customer held by the Company (the “Electronic Records”).

7.4.2 The Company shall not be liable for any damages incurred by the Customer due to deletion under the preceding paragraph.

7.4.3 If the Agreement ends due to termination, cancellation, or any other reason, the Company may delete the Electronic Records stored on the Company’s facilities at the time and in the manner separately determined by the Company.

7.5 Confidentiality

The Customer and the Company shall not disclose or leak to any third party any information whatsoever, including the other party’s business confidential information, learned through performance of the Agreement, during the term of the Agreement and thereafter. This shall not apply to the following information:

Information that is publicly known at the time of disclosure, or becomes publicly known thereafter without fault of the recipient.
Information lawfully held by the recipient prior to disclosure.
Information independently obtained or developed without using the disclosing party’s confidential information.
Information received from a third party having legitimate authority without being subject to confidentiality obligations.
Information that the other party agrees in writing to exclude from confidential information.

Notwithstanding the foregoing, if a judicial or administrative authority, financial instruments exchange, etc. (collectively, “Authorities”) requests disclosure of the disclosing party’s confidential information based on laws or rules, the requested party may disclose such confidential information, and shall promptly notify the other party before or after such disclosure. In such case, the requested party shall use best efforts to ensure that the disclosed confidential information is treated as confidential by the Authorities within the scope of applicable laws and rules, and shall reasonably cooperate if the disclosing party seeks legal remedies against the disclosure request.

7.6 Handling of Facility User Information

7.6.1 In providing the Service, the Company will not use the Customer’s facility user information (“Facility User Information”) in accordance with the Company’s Privacy Policy.

7.7 Handling of Customer Information

7.7.1 In providing the Service, the Company may use Customer information (including any personal information obtained about the Customer at the time of application or during provision; collectively, “Customer Information”) as necessary for the following purposes, as set forth in the Company’s Privacy Policy:

Responding to inquiries and providing guidance on procedures and information regarding use of the Company’s services
Marketing research and analysis
Providing information on products, services, and campaigns of the Company and other companies
Operations necessary for contracts with other businesses required to provide the Company’s services, and provision of such Customer Information to such businesses to perform such operations
Notifications about information that contributes to the development of the information and communications industry and improvement of customer services
Support operations such as construction, maintenance, and troubleshooting required to provide the Company’s services

7.7.2 The Customer agrees that the Company may use Customer Information as set forth above.

7.7.3 If marketing campaigns such as SNS marketing are conducted with the Customer’s consent, the parties shall separately stipulate the handling of information such as the Customer’s name, facility name, logo, and facility logo.

7.8 Compliance with Laws

The Company and the Customer shall comply with the Telecommunications Business Act and other applicable laws and regulations, as well as these Terms, in performing the Agreement. If the Customer conducts or is likely to conduct any act contrary to the Company’s social credibility, honor, reputation, or interests in performing its business, the Company may request correction in writing stating the reasons, and the Customer shall comply with such request.

7.9 Disclaimer

7.9.1 The Company endeavors to avoid defects relating to failures, malfunctions, errors, bugs, and security for enforcement of the Privacy Policy; however, errors, bugs, or security defects that are neither intentional nor grossly negligent may still occur. The Company shall not be obligated to remove such defects in advance before providing the Service.

7.10 Exclusion of Anti-Social Forces

7.10.1 The Customer and the Company represent and warrant, now and in the future, the following:

At the time of entering into the Agreement, it (including, in the case of a corporation, its Representative, officers, or persons with substantial management control) does not fall under anti-social forces such as organized crime groups, members thereof, related companies, corporate racketeers, social movement racketeers, or special intelligence violent groups, or any equivalent person, and does not have close involvement with them (collectively, “Anti-Social Forces”).
It will not use Anti-Social Forces for itself or any third party.
It will not provide funds or benefits to Anti-Social Forces, and will not do so in the future.
Its Representative, officers, or persons substantially involved in management do not have socially condemnable relationships with Anti-Social Forces.
Its principal investors or other persons recognized as controlling management do not fall under Anti-Social Forces.

If the Company determines it is necessary to investigate for the purpose of determining the applicability of the above, the Customer shall cooperate and submit materials deemed necessary. If it is found that the Customer belongs to Anti-Social Forces or the Company determines that the Customer violates or is likely to violate the above, the Company may terminate the Agreement without any demand. The Company shall not be liable for any damages incurred by the Customer in connection with such termination.

7.10.2 The Customer and the Company shall not, directly or through a third party, engage in any of the following:

Violent demand acts as set forth in the items of Article 9 of the Anti-Organized Crime Act, against the other party or a third party
Unjust demands exceeding legal responsibility against the other party or a third party
Threatening words or acts, or acts using violence against the other party or a third party
Acts of interfering with business or damaging credibility of the other party or a third party by fraudulent means or force

7.10.3 If it is found that the other party violates 7.10.1 or 7.10.2, the Customer or the Company may, without any demand, terminate all or part of any and all agreements between the parties and request the other party to take necessary measures to exclude Anti-Social Forces. If the Customer or the Company has its agreement terminated or is requested to take measures pursuant to the preceding paragraph, it shall not claim any damages or costs from the other party, regardless of the name thereof, in relation to such termination or measures.

8 Final Provisions

8.1 Consultation and Jurisdiction by Agreement

If any matter not provided in these Terms or any doubt arises regarding interpretation of any provision, the Customer and the Company shall consult in good faith to resolve it.

8.2 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Japan. Any dispute between the Customer and the Company, or any claim by the Customer against the Company, shall be subject to the exclusive jurisdiction of the Tokyo District Court.

8.3 Changes to the Terms

The Company may change these Terms at any time without prior notice to Users if the Company deems necessary. Such changes take effect when the revised Terms are posted on the Company’s website, and the Customer is deemed to have agreed to the revised Terms if the Customer continues to use the Service after the change. If the Customer cannot agree to the changes, please complete cancellation procedures within one (1) month from the date the changes are posted. If cancellation procedures are not completed within such period, the Customer is deemed to have accepted the changes.

Prance Holdings Co., Ltd.
〒106-0031 4-14-23-108 Nishiazabu, Minato-ku, Tokyo

Last Updated: July 1, 2025